Refund Policy

1. General Provisions

This Refund Policy outlines the terms and conditions under which Skirekon processes refund requests for services and digital products. By making a purchase on our website, you agree to the terms established in this document.

2. Eligibility for Refunds

Refunds are granted under the following circumstances:

• The service purchased has not been rendered or the digital product has not been accessed/downloaded.
• Technical errors on the Skirekon platform prevented the delivery of the service or product.
• Duplicate transactions caused by a technical failure in the payment processing system.

3. Request Procedure

To initiate a refund request, the user must submit a formal application to [email protected]. The request must include the following details:

• Full name of the account holder.
• Transaction ID or order reference number.
• Date of the purchase.
• Detailed justification for the refund request.

We reserve the right to request additional documentation to verify the transaction.

4. Processing Time

All refund requests are reviewed within 5 to 10 business days. If the request is approved, the refund will be processed using the original payment method. Depending on the financial institution, the credited funds may take 7 to 14 business days to appear in your account.

5. Exceptions

Refunds will not be issued in the following cases:

• The service has been fully performed or the digital product has already been accessed or downloaded.
• The request is made after 30 days from the date of the original purchase.
• Change of mind or personal preference after the service has commenced.
• Violation of our Terms of Service resulting in account suspension or termination.

6. Contact Information

For any questions regarding this policy or to submit a refund request, please contact our support team at: [email protected].